Store Policy
Customer Care
At TailTap, our customers—and their pets—are at the heart of everything we do.
We are committed to providing excellent service, high-quality products, and a seamless shopping experience.
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Our Customer Care team is happy to assist you with any questions, concerns, or feedback. You can reach us via email at support@tailtap.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24–48 hours (Monday–Friday).
We promise to always treat you with respect, listen to your needs, and work hard to ensure you and your furry friends are completely satisfied!
Privacy & Safety
Your privacy is very important to us at TailTap.
We are committed to protecting the personal information you share with us.
Any information collected during your visit (such as your name, address, phone number, and email) is used strictly to process your orders and improve your shopping experience.
We never sell, rent, or share your information with third parties for marketing purposes.
Our website is SSL-secured to ensure your transactions are safe and encrypted.
By shopping with TailTap, you can feel confident that your personal data is secure.
If you have any questions about our privacy practices, please contact us at privacy@tailtap.com.
Wholesale Inquiries
Interested in selling TailTap products in your store? We’d love to partner with you!
We offer special pricing and bulk purchasing options for qualified wholesale partners.
To inquire about wholesale opportunities, please email wholesale@tailtap.com with the following information:
Your business name
Type of business (brick-and-mortar, online, etc.)
Location
Estimated order volume
Any additional information about your store
A member of our team will get back to you within 3–5 business days with more details.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments